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Frequently asked Questions

Frequently asked Questions about our business

Air freight is faster than ocean shipping, hands down. Ocean shipments can take weeks to arrive. Air freight can reach its destination in only a day or two. While ships are getting faster and ocean shipping routes are being constantly optimized, there is still no beating the speed of air freight. At Global Go, we can offer you both alternatives and you can choose which option you want to proceed with.

LCL and FCL are the two major shipping options available when shipping goods across the sea by containers.LCL means less than container load, while FCL means full container load. As their names imply, FCL involves shipping your goods in a full container.

LCL can be used for shipments as small as 1 cubic meter (CBM) and is generally used for shipments under 15 CBM in volume.FCL is recommended for shipments that are 15 CBM in volume or more.

When shipping air freight you will often see both chargeable and actual weight listed on your documents. Actual weight is the gross weight of the goods, but as important is the volumetric weight (Dim Weight). When shipping via air, carriers will use the greater of the gross or volumetric weight as the chargeable weight. At Global Go, we offer complete visibility on the chargeable weight as this information will be provided at the time of quoting.

Yes, GLOBAL GO LOGISTICS offers premium All-Risk Cargo coverage that ensures your goods are protected from origin to destination

Yes, Global Go Logistics LLC is an Amazon Approved Delivering Carrier that enables us to schedule deliveries to all Amazon Fulfillment Centers nationwide.

Demurrage is charged by steamship lines and airlines for the use of their shipping containers (some air freight is containerized). A limited number of free days, which varies depending on the carrier and location is granted, after which demurrage charges will be incurred for each additional day. This fee is intended to discourage the use of the carrier’s equipment for storage purposes and to compensate the carrier for the use of their equipment. Demurrage charges generally increase per day after a certain number of days. As an example, after 5 free days, you may get charged $150/day, from 5-10 days you get billed $225/day and from 10+ days you get billed at $300/day. The actual charges vary considerably from carrier to carrier and from port to port. Demurrage charges must be paid in full before you can pick up your container.


Detention has two definitions – 1. In domestic trucking, detention is a charge invoiced by a drayman/trucker for excess use of their time for loading or unloading cargo. It is billed hourly by the trucker or sometimes pro-rated, depending on the trucker. Normal detention free time is 1-2 hours for loading or unloading a container (depending on if it is a domestic, import or export shipment). Truckers also charge detention while waiting to pick up an import container at a port or when delivering an export container back to the port, this is usually enforced during times of extreme port congestion. 2. When you store the container at the terminal beyond the set amount of free time, carriers can call this charge “detention” charge – but it is more often known as per diem which is described below.


Per Diem is charged by the steamship lines and airlines for use of their equipment, whether ocean containers, chassis or air unit load devices (ULD’s). Carriers grant a certain number of free days with their equipment before charging per diem. Per diem applies to cargo that leaves the arriving terminal (on an import) or leaves the departing terminal (on an export) for loading and is charged until the equipment is returned to the terminal (whether it is a port, rail yard or airline). Many people use per diem interchangeable with detention and demurrage which can confuse the billed party.


Luckily, you’re in good hands at GLOBAL GO as our team is properly trained and we will alert you in advance if any of the above charges will occur to your shipments.

Our approach is to employ real-time tracking systems, GPS, and multiple carrier relationships to proactively manage and mitigate transportation delays.
We make sure to use regularly maintained vehicles and equipment to prevent unexpected breakdowns.

We utilize route optimization software, integrate real-time traffic updates, and make sure the drivers we are working with have specialised driver training to ensure efficient routing and minimize travel time.

We have implemented advanced inventory management software and we use them to track stock levels, forecast demand, and automate reordering processes. Regularly conduct physical inventory counts and utilize demand forecasting techniques.

We have implemented quality control measures, utilize barcode and RFID technology for accuracy, and establish multiple checkpoints for order verification before shipping, so you won't have to worry about any kind of misplacement of your shipments.

We maintain transparent communication with customers regarding orders and potential delays, gather feedback to identify areas for improvement, and continuously adapt logistics strategies to meet evolving customer needs and market conditions.

goFAQ’s

FAQ’s About Customs Brokerage

Frequently asked Questions about customs brokerage

An Importer Security Filing (ISF), also known as “10+2,” is a filing required by the CBP that documents importing information and details, as shipments pass from point to point. Importers who do not file the ISF properly prior to the shipment of their goods will be penalized (5,000 USD fine). The ISF must be transmitted at least 24 hours prior to an ocean’s shipments loading on the vessel for departure to the United States.

An HTS code stands for Harmonized Tariff Schedule. These codes were developed by the World Customs Organization (WCO) and are used to classify or define internationally traded goods. These codes are important because they not only determine the tariff/duty rate of the traded product, but they also keep a record of international trade statistics that are used in nearly 200 countries. Our Brokerage division has excellent knowledge on the HTS and will properly classify your product which assures you will be fully compliant under the latest regulations.

The term PGA is used to describe the Federal Agencies that regulate specific commodities imported into the U.S. in conjunction with Customs. Before the designation PGA was established, the term OGA was used to describe these regulatory agencies of the government that assist Customs in evaluating imported goods. Examples of Partner Government Agencies are the Food And Drug Administration (FDA), Environmental Protection Agency (EPA), United States Department of Agriculture (USDA), etc.

Other than duties, the below fees may be due on your shipment. These below charges are based on the commercial value of the shipment and are paid with the duties:

Customs Fees (MPF and HMF):


MPF - Merchandise Processing Fee:

.3464% Commercial Invoice Value

-Minimum: $27.23

-Maximum: $528.33

-Informal Entries only (less than USD $2500): $2.14


HMF - Harbor Maintenance Fee:

.125% Commercial Invoice Value

-No Minimum or Maximum charge

*Only applicable for ocean freight shipments discharging at a USA Port*

A bond guarantees to U.S. Customs & Border Protection (CBP) that the importer will make good on its payment for the duties and taxes due per shipment. A continuous bond is 10% of duties, taxes, and fees paid for the previous 12-month period. $50K is the minimum amount for a continuous import bond and the bond sizes are based on duties, taxes, and fees. A $50K bond amount is sufficient to cover up to $500K in duties, taxes, and fees.


Our cost for a continuous bond is $600.00. In the event that the importer doesn’t have a continuous bond applied on its TAX ID number, the Broker of Record will be required to purchase a Single Entry Bond:


A single-entry bond is just that, a bond that is only to cover a single entry. When a PGA is reported (FDA, USDA, EPA, etc.) we have to apply triple the invoice value for the single-entry bond as the bond amount.


We highly recommend purchasing a Continuous Customs Bond if you plan to import more than 1 shipment over a 12-month period.

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Affordable Cost

Competitive pricing for all our services, local and international.

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Shipping Options

More options for the same shipment or cargo, ask us exactly what would be the best for you.

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Customer Service

Even if you have to ship something extremely big and hard to handle, we might have a solution for it.

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Customer Support

A represantative will always be on-call for your shipments.

Customer support that knows how to be of use.